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Frequently asked questions
Where are your products shipped from?

Our products are sourced from trusted suppliers worldwide and shipped from our fulfilment centres in the UK, Europe, or Asia — depending on availability and your location.
How long does shipping take?

Orders within the UK typically arrive in 5–12 business days. You’ll receive tracking updates via email as soon as your order ships.
Do you offer free shipping?

Yes! We offer free shipping on orders over £40. Standard shipping rates apply for smaller orders.
Can I track my order?

Absolutely. Once your order is dispatched, you’ll receive a tracking link so you can follow your parcel’s journey in real time.
What if my item arrives damaged or defective?

No worries — if your item arrives damaged or faulty, simply contact us within 48 hours of delivery, and we’ll replace it or issue a full refund.
Do you offer refunds?

Yes, refunds are available for eligible returns. Once we receive and inspect your item, we’ll process your refund to your original payment method within 3–7 business days.
Can I change or cancel my order after placing it?

We process orders quickly, but if you contact us within 6 hours of placing your order, we’ll do our best to modify or cancel it.